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Outlook for mac offline greyed out4/13/2023 ![]() ![]() What follows are just a few examples of some of the possible reasons. There can be different reasons why you're disconnected from Outlook. We recommend always turning on Cached Exchange Mode with a Microsoft 365 account. Or contact the person who manages the Exchange server for your organization. ![]() Follow the steps in Turn on Cached Exchange Mode to change that setting. If you don’t see the Work Offline button and your email account is a Microsoft Exchange Server account or a Microsoft 365 account, Cached Exchange Mode might be turned off. ![]() But if the background is clear, you are connected. If the background of the Work Offline button is shaded (as shown in the image above), you're not connected.
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